Payment Policy

Effective Date: December 31, 2024

At ProRapic, we aim to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the accepted payment methods, payment security, and billing procedures. By placing an order on our website, you agree to the terms and conditions set forth in this policy.

1. Accepted Payment Methods

We accept a wide range of payment methods to ensure convenience and security for our customers. The following payment options are accepted on our website:

      • Credit and Debit Cards: We accept all major credit and debit cards, including:

        • Visa
        • MasterCard
        • American Express
        • Discover

      • PayPal: You can use your PayPal account to complete purchases securely on our website.

      • Other Payment Options: We also accept Apple Pay, Google Pay, and other electronic payment methods as available at checkout.

2. Payment Security

At ProRapic, the security of your payment information is a top priority. We utilize SSL (Secure Socket Layer) encryption to protect your personal and payment details during the transaction process. Your financial data is securely transmitted through our payment gateway and is never stored on our servers.

Additionally, we partner with trusted payment processors and gateways that are compliant with industry standards for security, including PCI DSS (Payment Card Industry Data Security Standard).

3. Order Authorization

      • Authorization Process: When you place an order, we will pre-authorize your payment method to verify that the funds are available. This authorization process confirms that your payment method is valid, and the order is legitimate.

      • Charge Process: Your card will not be charged until your order has been successfully processed and shipped. In some cases, payment may be temporarily authorized for the full order amount before being captured at shipment.

4. Billing Information

      • Billing Address: You must provide accurate billing information, including your billing address and the name on the payment method. The address must match the address associated with the payment method. If there is a mismatch, the transaction may be declined or delayed.

      • Order Verification: In some cases, we may need to verify additional information or request further documentation (such as proof of identity) for security reasons. This is to protect both the customer and ProRapic from fraudulent transactions.

5. Taxes and Fees

      • Sales Tax: Sales tax will be applied to orders based on your delivery address and the applicable laws in your jurisdiction. The tax rate is calculated at checkout and varies based on location.

      • Other Fees: Depending on the shipping method, location, or payment method, additional fees may apply, such as shipping costs or international customs fees. These charges will be clearly stated during checkout before you finalize your order.

6. Currency and Pricing

      • Currency: All payments are processed in US Dollars (USD). If you are shopping internationally, the currency exchange rate will apply depending on your bank or payment provider.

      • Price Changes: Product prices and shipping fees may change over time. Once an order is placed, the price is locked in and will not be adjusted for future price fluctuations. However, promotional discounts may be applied to eligible orders at the time of checkout.

7. Order Cancellations and Refunds

      • Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, we may not be able to cancel the order. If the order has already shipped, please refer to our Refund and Returns Policy for details on how to return the product.

      • Refunds: Refunds for returned products will be processed back to the original payment method. Please allow up to 5-7 business days for the refund to appear on your statement, depending on your payment provider.

8. Payment Issues

If you encounter issues with your payment, including declined transactions, we recommend taking the following steps:

      • Check Your Payment Details: Ensure that your credit/debit card details are correct, including the expiration date, CVV code, and billing address.

      • Contact Your Bank or Payment Provider: Some transactions may be declined by your bank or payment provider due to security measures, insufficient funds, or other issues. Contact them to resolve the problem.

      • Customer Support: If you continue to have trouble, please contact our customer support team at info@prorapic.net. We’ll be happy to assist you with payment-related issues.

9. Fraud Prevention

We take fraud prevention very seriously. As part of our payment security process, we may conduct fraud prevention checks to verify the legitimacy of an order. If any suspicious activity is detected, we reserve the right to cancel the order or request additional information before proceeding with shipment.

10. Contact Us

If you have any questions or concerns about your payment or our payment policy, please feel free to reach out to us. Our customer support team is here to help.

This Payment Policy is effective as of December 31, 2024. We reserve the right to update or modify this policy at any time, and such changes will be posted on this page with the updated Effective Date.